Return Policy

Purchases made through Amazon, or any 3rd party online or physical stores, cannot be returned to LivOn Labs. Please contact the Amazon store where your purchase was made.

Every LivOn Labs product is covered by our 100% Lifetime Satisfaction Guarantee. If you feel you did not receive excellent value from any LivOn Labs product you Purchased directly from LivOn Labs, return the unused portion or empty carton and we’ll refund the product’s purchase price.

Shipping Policy

Please allow 48 hours for your order to be processed. Orders placed on weekends or holidays will typically process the next business day. Orders ship Monday through Friday.

We do not ship on weekends or major holidays.

We offer free standard shipping within the contiguous US. Standard Shipping rates for orders to Alaska, Hawaii, Puerto Rico, and U.S. Territories vary based on location. All available shipping options and exact costs will be presented at checkout after providing the delivery address for your order. Expedited shipping is available after order processing at an extra cost which will be calculated during checkout

Contact Customer Service

Phone: 1-866-790-2107

Ship returns to:

LivOn Laboratories, Attn: Returns Dept.
2654 W Horizon Ridge Pkwy Ste B5-108
Henderson, Nevada 89052

If you purchased through a LivOn Labs distributor, please contact the distributor for their return policy.

International Shipping Policy

Shipping Methods and Fees

Orders are shipped via Federal Express International services to most locations. FedEx is the most reliable carrier for international shipments, as they offer real-time tracking services and competent customer service throughout the shipping process.

Delivery is usually made within 7–10 business days, pending customs clearance. The shipping charge for your order does not include import duties, VAT, tariffs, or any other fees charged by the carrier for customs clearance. You are responsible for paying these fees upon delivery.

Order Value

To comply with international laws, LivOn Labs will state the full value of your order on the commercial invoice and any other paperwork submitted to customs, minus any charges for shipping.

Customs / Import Regulations

In the event of a clearance delay, LivOn Labs will assist you in every way possible to ensure delivery. LivOn Labs will not be liable for orders that are refused or held by customs. We encourage you to contact your customs office and ask about import regulations and restrictions before placing your order. Customs regulations differ by country and not knowing the applicable regulations can result in your order incurring high import duties, delays in delivery, or customs rejection. Ask your customs office whether your country permits the shipment of the products you are planning to order, and if any additional licenses or permits are needed.

Refunds and Exchanges for International Orders

If an order is returned to our facility, we will issue a refund for product that is in re-sellable condition. We will not refund any shipping and handling charges, and we reserve the right to reduce the refund amount by any additional fees related to the return of the product. We will not issue any refunds for international orders that are lost or destroyed. If an order is rejected by customs and the cost to return the product to LivOn Labs is greater than the cost of the refund due, we will instruct the carrier to abandon the order and no refund will be issued for the order. If the products are seized by customs, there will be no credit processed for the products.